Contact Us

SMOCIG CUSTOMER SUPPORT

Contact SMOCIG

Whether or not you've placed an order, your questions matter to us. We'll listen, help where we can and treat you with care.

CONTACT OPTIONS

Get in touch

Choose the way that works best for you.

CUSTOMER SUPPORT HOURS Monday to Friday, 9:00 am-6:00 pm

Excluding public holidays. You can leave us a message outside these hours.

WHATSAPP SUPPORT

+61 468 205 648

Message our team with a question or order enquiry.

Chat on WhatsApp
EMAIL SUPPORT

support@fumotcustomer.com

Send details or photos when your question needs more context.

Send an email

For an existing order, please include your order number and checkout email. Never send your password or full payment card details.

HOW WE CAN HELP

How we can help

Products and availabilityAsk about product details, options, stock availability and choosing the right item.
Ordering and checkoutGet help with placing an order, entering your delivery details or resolving checkout issues.
Payments and promotionsAsk about payment status, available payment methods, discount codes and offer conditions.
Order statusCheck your order confirmation, processing status or the next step before dispatch.
Order changesRequest an address correction, item change or cancellation. We will check what is possible based on your order status.
Shipping and trackingGet help with tracking information, delivery updates, delays or a parcel that has not arrived.
Missing, incorrect or damaged itemsLet us know what happened and include clear photos of the item and packaging when relevant.
Returns and refundsAsk about eligibility, the return process or the status of a refund under our store policy.
Account and rewardsGet help with account access, membership points, redemption or your order history.